Terms and Conditions for Protection Fence Company

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 PROTECTION FENCE COMPANY TERMS AND CONDITIONS
May 04, 2021 Revision
PFC = Protection Fence Company
*(Both parties are Protection Fence Company and Customer/Customers)​
ESTIMATES

1. Estimates are not contracts and do not guarantee a position on our schedule.
2. Drawings are not to scale.
3. One free standard estimate either verbal or an onsite inspection within our installation area and a verbal or emailed price. Any additional estimates whether verbal, written or onsite will incur a fee payable before receipt of the estimate and determined by PFC.
4. Insurance estimates and detailed estimates are $100 each payable to PFC prior to receipt of the estimate and/or the onsite inspection within our installation area. Includes one written estimate. Revisions to the written estimate are $30 per occurrence, payable before receipt of the revised written estimate.
5. Prices on estimates and unsigned contracts are subject to change without notice.
6. PFC’s standard minimum is $750.00 plus cost of material and any applicable taxes.
7. Decrease in units results in an increase in per unit price.
8. Union, state, and prevailing wages not included.
9. No tax on capital improvements.

​CONTRACTS

1. Customer is responsible for notifying PFC of any errors in this agreement within 48 hours of signing.
2. Please inform us of any misprints PRIOR to signing.
3. Drawings are not to scale.
4. Contracts with no deposit (unless otherwise agreed upon) are NOT valid.
5. Prices only valid if entire job is done together.
6. Due to the volatility of the current market, prices are subject to change without notice even for signed contracts with deposits.
7. The signee/customer gives PFC the authority to remove material from site (we may cut posts at ground level and leave stubs and concrete in the ground) and forfeits a 40% fee of the total contract price to PFC if payment is not made upon completion as agreed upon.
8. This contract cannot be changed unless both parties agree to all changes.
9. One revision is complementary. Additional revisions will incur additional fees. Previous contract void, unless otherwise specified.
10. Payment in full constitutes complete satisfaction.
11. PFC reserves the right to choose who we do business with.
12. Customer has read this entire contract and has 48 hours from when PFC receives it to CANCEL.
13. Deposits are not refundable if manufacturing and/or ordering of material has begun.
14. Customer is responsible for material, labor and storage costs (costs determined by PFC) if customer chooses to cancel or delay the contract.
15. Contract with total less than $750 requires payment in full as deposit.
16. Specialty items will require a larger deposit.

​PAYMENT, INTEREST AND FEES

1. All balances past due are subject to 1½% per month carrying charges and fees compounded daily, plus $40.00 late pay fee each occasion. $50.00 return check fee.
2. WE DO NOT ACCEPT ANY CREDIT/DEBIT OR GIFT CARDS. ALL PAYMENTS ARE PAYABLE ONLY BY CASH, CHECK, MONEY ORDER OR BANK CHECK.
3. Storage fees: starts at $40 per day and increases with volume. Fees begin one (1) week after PFC notifies customer.
4. PFC is not responsible for any fines/fees etc resulting from violations etc.
5. Shortened panels/sections will be charged the full section length price.
6. Jobs that require ordering material, may have freight/surcharges due to quantities.
7. Changing location of holes already dug, poles and/or sections or gates, etc already installed results in an additional fee.
8. Changes to quantities, style, layout, etc, once manufacturing has begun will incur extra fees.
9. No partial payments.

​SCHEDULE

1. Placement on PFC schedule occurs when PFC receives a valid signed contract with deposit.
2. Schedule is determined by the order of received contracts.
3. PFC’s schedule is affected by weather, delays in jobs signed prior, employee illness, emergencies, product availability, customer availability/readiness, other circumstances beyond the control of PFC.
4. Customer responsible for contacting PFC for approximate schedule updates.
5. Custom fences may result in a longer wait period.

​CUSTOMER RESPONSIBILITIES

1. Customer is responsible for applying and acquiring permits and paying all necessary fees and adhering to all codes.
2. Customer is responsible for any fines and/or fees and agrees to compensate PFC if any should occur.
3. Customer must confirm receipt of contract and deposit.
4. Customer has the authority and is responsible for indicating or having someone indicate the exact location of any and all above ground and underground obstructions prior to commencement of installation as PFC is not responsible for any damages.
5. Customer is responsible for indicating fence and property line locations. PFC is not responsible for any resulting issues, discrepancies, disputes, etc. with property lines.
6. Customer must clear a large enough area for installation (ask PFC for further details).
7. Customer is responsible to fill gaps between the ground and the bottom of the fence. Arrangements must be made prior to installation, especially for fences intended to contain dogs.
8. It is the customer’s responsibility to maintain what is installed by PFC.
9. Customer is responsible for informing PFC of any and all applicable codes in their municipality.

​INSTALLATION TECHNIQUES

1. PFC has a standard installation technique, please ask about this.
   • Example: Fences cannot follow all terrain which may result in gaps under the fence
2. Good side of fence will typically face away from customer and rails will face in towards customer.

MATERIALS

1. PFC has standard manufacturing techniques, please ask about this.
2. Fence material is not meant to be used as porch/deck or stairway railing and may not pass code.
3. Wood fences typically have mill-run full 4”x4” posts, mill-run pickets (before planing), back rails are mill-run nominal 2x3 or 2x4, unless otherwise specified.
4. Nails are hot-dipped galvanized, ring shank.
5. Custom wood styles are made from uncoated white cedar wood, unless otherwise specified. Wood material has imperfections, such as knots, bark, stress cracks etc.
6. Cuts, notches, routers, mortises, etc vary in size, shape and location and are not identical.
7. Rustic (West Virginia) split rail (post and rail), is NOT made of cedar and cannot be installed to look smooth and square. The material is rough hewn and disproportioned. 

REPAIRS

1. Dismantling older fences may damage existing posts/sections and incur extra fees.
2. No Warranty on repairs.

​DO-IT-YOURSELF

1. PFC IS NOT RESPONSIBLE FOR ERRORS, OMISSIONS AND OR CUSTOMER CHANGES/CANCELLATIONS. PFC CANNOT PROCESS YOUR ORDER WITHOUT A SIGNED CONTRACT AND DEPOSIT.
2. See PAYMENT, INTEREST and FEES.
3. See MATERIALS.
4. See CUSTOMER RESPONSIBILITIES.
5. Do-it-yourself payments by CHECK require ID verification showing a valid address.
6. Certain items, including custom items, are non-returnable and non-refundable.
7. Items that are returned must be inspected by a PFC representative before a refund is issued.
8. No refund of delivery charges.
9. Delivery fee will be charged for picking up returned items.
10. Standard delivery fees based on ROUND TRIP mileage: $50 for 0-10 miles, $75 for 11-25 miles, $100 for 25-35 miles. Ask about further rates for unloading. Tolls are additional.
11. Delivery will not be made unless customer is present to receive material and remit payment in full.
12. PFC is NOT responsible for installation
13. Balances are due before delivery or pickup.

​WARRANTY

1. New installations are guaranteed against faulty workmanship for one year from date of installation, under normal conditions.
2. No warranty on material not supplied by PFC.
3. No warranty on repairs.
4. No warranty on Do-it-Yourself or material sales.
5. Warranty is void if contract is not paid in full. No warranty claims unless paid in full.
6. Certain conditions affect fence longevity, please ask about this.

Protection Fence Company, Terms and Conditions, May 04, 2021 revision